Why Prime Fixel for Microsoft 365
Licensing, tenant setup, mailbox and SharePoint/Teams migration, security hardening and ongoing administration for Microsoft 365.
What's included
- Licensing & procurement
- Exchange & mailbox migration
- SharePoint & Teams rollout
- Intune & Defender configuration
- Backup for M365
Outcomes you can expect
- Seamless collaboration
- Hardened tenant
- Compliant retention
Microsoft 365 — questions we hear
What's the typical response time for support?+
SLA-backed response is 30 minutes for critical (P1) issues, 2 hours for high (P2), and 8 business hours for standard requests. Onsite dispatch across Pune and PAN India within 4 business hours for qualified plans.
Do you sign an NDA and a formal SLA?+
Yes. Every engagement starts with a mutual NDA and a signed Master Service Agreement that defines SLA credits, escalation contacts, response/resolution windows and change-management rules.
How is pricing structured?+
We price per user, per device, or per project depending on the service — with transparent monthly retainers and no surprise line-items. A scoping call produces a fixed quote within one business day.
Can you work alongside our existing IT team?+
Yes. Co-managed engagements are common — we augment your internal team with 24×7 monitoring, tier-2/3 engineers, and specialist skills (cloud, security, DevOps) while your team owns strategy.
Ready to move forward with Microsoft 365?
Book a scoping call with our solutions team.