Frequently asked questions
Which regions do you serve?+
We serve businesses across Pune, PCMC, Mumbai and PAN India, with onsite support in Pune Metropolitan Region and remote support nationwide.
Do you offer AMC contracts?+
Yes — we offer annual maintenance contracts covering desktops, servers, network gear and printers with SLA-backed response times.
Can you work with our existing IT vendor?+
Absolutely. We frequently partner with in-house teams and other vendors, either as a co-managed IT provider or as a specialist for cloud, security or development.
What certifications does your team hold?+
Our engineers hold certifications across Microsoft, AWS, Azure, Google Cloud, Fortinet, Sophos, VMware and CompTIA. Details available on request.
How do you handle data security and NDAs?+
Every engagement is covered by an NDA. We enforce least-privilege access, encrypted transport and storage, and follow ISO 27001 aligned controls.
Do you build custom software?+
Yes — custom ERP, CRM, billing, POS, mobile apps and internal tools using React, Node, .NET, Python and Flutter.
How quickly can you start?+
For standard managed IT and support, onboarding takes 3–5 business days. Complex cloud or software projects begin with a scoping workshop.
Ready to modernize your IT?
Book a free consultation with a Prime Fixel solutions architect.