IT Infrastructure
Servers, directory & virtualization done right
Why Prime Fixel for IT Infrastructure
Design and deployment of Windows/Linux servers, Active Directory, DNS/DHCP, virtualization (VMware, Hyper-V, Proxmox) and NAS/SAN storage.
What's included
- Windows & Linux Server deployment
- Active Directory, DNS, DHCP
- VMware, Hyper-V, Proxmox
- NAS & SAN storage
- High-availability clustering
- Patch & configuration management
Outcomes you can expect
- Resilient core infrastructure
- Scalable virtualization
- Auditable configuration
IT Infrastructure — questions we hear
What's the typical response time for support?+
SLA-backed response is 30 minutes for critical (P1) issues, 2 hours for high (P2), and 8 business hours for standard requests. Onsite dispatch across Pune and PAN India within 4 business hours for qualified plans.
Do you sign an NDA and a formal SLA?+
Yes. Every engagement starts with a mutual NDA and a signed Master Service Agreement that defines SLA credits, escalation contacts, response/resolution windows and change-management rules.
How is pricing structured?+
We price per user, per device, or per project depending on the service — with transparent monthly retainers and no surprise line-items. A scoping call produces a fixed quote within one business day.
Can you work alongside our existing IT team?+
Yes. Co-managed engagements are common — we augment your internal team with 24×7 monitoring, tier-2/3 engineers, and specialist skills (cloud, security, DevOps) while your team owns strategy.
Ready to move forward with IT Infrastructure?
Book a scoping call with our solutions team.